Version 1.0 · Initial Release
Welcome to the ADI Customer Trust Center.
At Ar Design Ideas (ADI), we believe that lasting customer relationships are built on three simple principles: trust, transparency, and professional responsibility.
Every digital product we develop — from BIM automation scripts and Revit add-ins to Dynamo workflows, Python utilities, C# tools, documentation, and learning resources — is created with the goal of helping Architecture, Engineering, Construction, and Facility Management (AEC/FM) professionals work more efficiently, accurately, and confidently.
The ADI Customer Trust Center explains how our digital products are licensed, supported, maintained, and protected. It also outlines the responsibilities shared by both ADI and our customers, so expectations are clear before and after every purchase.
Whether you are an individual professional, consultant, contractor, design practice, educational institution, or enterprise customer, we want you to understand exactly what you can expect from us — and what we respectfully expect from you.
When you purchase an ADI digital product, you can expect:
We believe informed customers make confident purchasing decisions. For that reason, our policies are written in clear, straightforward English rather than unnecessary legal language wherever possible.
Our commitment extends beyond delivering software. We aim to build long-term professional relationships based on reliability, continuous improvement, and mutual respect.
We strive to deliver reliable and thoroughly tested digital products suitable for professional BIM workflows.
We explain our licensing, refund policies, compatibility requirements, support scope, and product limitations openly.
We continually refine our products based on practical experience, customer feedback, technological advancements, and evolving BIM practices.
Our products are designed to assist qualified professionals. We encourage customers to review and validate all outputs before using them in project delivery.
We value every customer, regardless of the size of their organization or purchase. Every enquiry, suggestion, bug report, and constructive feedback is treated with professionalism and respect.
ADI is committed to conducting business honestly, respecting intellectual property, safeguarding customer information, and providing products that accurately represent their intended capabilities.
Successful BIM automation is a partnership.
ADI is responsible for developing high-quality digital tools and providing accurate product information.
Customers are responsible for:
This shared responsibility helps ensure the safest and most effective use of ADI digital products.
The ADI Customer Trust Center forms part of the contractual information governing the purchase and use of ADI digital products.
The policies contained within this Trust Center should be read together with the applicable Terms of Service, Software License Agreement (EULA), Privacy & Cookie Policy, Refund & Support Policy, Disclaimer & Limitation of Liability, Copyright & Intellectual Property, and other referenced documents.
By accessing, purchasing, downloading, installing, or using any ADI digital product or service, users acknowledge that they have had the opportunity to review these policies and agree to be bound by the applicable terms.
Nothing contained within this Welcome page limits or replaces the detailed provisions contained within the individual policy documents that follow. In the event of any inconsistency, the specific policy applicable to the subject matter shall prevail.
The ADI Customer Trust Center has been created to provide a single, authoritative source for all policies relating to ADI digital products and services.
Rather than maintaining separate, disconnected policy documents, this Trust Center brings together our licensing terms, customer policies, privacy commitments, support standards, compatibility guidance, and legal notices into one consistent framework.
As ADI products and services evolve, this Trust Center may also be updated. The latest published version will always supersede previous versions unless otherwise stated.
The following sections form part of the ADI Customer Trust Center:
| Document Version | 1.0 |
| Effective Date | To be published |
| Last Updated | To be published |
| Document Owner | Ar Design Ideas (ADI) |
© Ar Design Ideas (ADI). All rights reserved.
