Version 1.0 · Effective Date: Website Launch Date
This Refund & Support Policy explains the support services provided by Ar Design Ideas (ADI) and the circumstances under which refunds may be considered.
This Policy should be read together with the Terms of Service and Software License Agreement (EULA).
ADI primarily supplies digital products including software applications, BIM automation tools, documentation, templates, and related digital resources delivered electronically.
Because digital products are delivered immediately after purchase and cannot normally be returned, refunds are handled differently from physical products.
ADI believes in treating customers fairly while protecting the intellectual property contained within its digital products.
Refund requests are therefore considered on a case-by-case basis.
Submitting a refund request does not automatically guarantee approval.
Upon successful payment, ADI aims to deliver your personal BIX License Key by email within 48 hours.
If you do not receive your License Key within 48 hours of a successful payment, you are entitled to a full refund. To request this, contact ADI at the email address below with your order confirmation. ADI will either deliver a working License Key promptly, or process your refund if unable to do so.
This is a guaranteed refund right and is separate from the discretionary, case-by-case refund review described elsewhere in this Policy.
Customers may contact ADI regarding a refund request if they believe exceptional circumstances exist.
Each request will be reviewed individually based on the specific circumstances presented.
Supporting information may be requested before a decision is made.
Refunds will normally not be provided where:
If a customer accidentally purchases the same product more than once, ADI may, at its sole discretion, review the circumstances and determine an appropriate resolution.
Customers should contact ADI as soon as reasonably possible after identifying the duplicate purchase.
Where products are offered through subscription licensing, refunds, renewals, cancellations, and access periods shall be governed by the subscription terms applicable to that product.
Cancellation of future renewals does not automatically entitle a customer to a refund for services already provided.
Digital products are normally delivered electronically after successful payment.
If a customer experiences difficulty accessing a purchased product, ADI will make reasonable efforts to assist in resolving the issue. See Section 4 for the guaranteed refund right applicable to delayed License Key delivery.
ADI provides reasonable technical support for purchased products.
Support is primarily intended to help customers:
Reasonable technical support is generally available for at least ninety (90) days following purchase.
Where genuine product issues continue beyond this period, ADI may continue to provide assistance at its discretion.
Support availability may vary depending on the age and status of the product.
Support is currently provided primarily through email.
Support requests should be sent to:
Customers are encouraged to include:
Providing complete information helps reduce response time.
Each product is intended to include appropriate installation guidance, documentation, and, where available, demonstration videos.
Customers are encouraged to review the supplied documentation before requesting support.
Unless separately agreed in writing, technical support does not include:
These services may be available separately under a consultancy agreement.
Where a support issue cannot reasonably be resolved through email, ADI may offer remote assistance.
Remote support is provided solely at ADI's discretion and may be subject to separate commercial arrangements depending upon the complexity of the issue.
Minor bug fixes may be provided without additional charge where applicable.
Major product releases or significant feature upgrades may require a separate purchase or subscription.
Availability of updates is described in the applicable product information.
To assist efficient support, customers are responsible for:
Customers are responsible for confirming software compatibility before purchase.
Compatibility information published on the website should be reviewed carefully.
ADI cannot guarantee compatibility with unsupported software versions, beta releases, modified installations, or third-party add-ins.
ADI will make reasonable efforts to assist customers.
However, support does not guarantee:
ADI may revise this Refund & Support Policy from time to time to reflect improvements in products, support processes, legal requirements, or business practices.
The latest published version supersedes previous versions from its Effective Date.
For refund requests or technical support, please contact:
| Company | Ar Design Ideas (ADI) |
| Location | Delhi, India |
| Support Email | adibimthinker@gmail.com |
| Contact Email | muditj82@gmail.com |
| Website | www.ardesignideas.com |
| Document | Refund & Support Policy |
| Version | 1.0 |
| Effective Date | Website Launch Date |
| Last Updated | Website Launch Date |
| Document Owner | Ar Design Ideas (ADI) |
© Ar Design Ideas (ADI). All rights reserved.
